Privacy Policy

This Privacy Policy applies to all personal information collected and processed through, services provided by Direct CNC, and oral, email, text, and communications between you and our website and Direct CNC personnel other electronic messages.

Any personal information collected on this website will be used for the purpose of fulfilling orders, responding to customer inquiries, and marketing. We will not sell or share your personal information with any third party. We may use cookies to track your browsing behavior on our website. This information is used for analytical purposes only and is not used to personally identify you in any way. If you have any questions or concerns about our privacy policy, please contact us.

Manage Your Information

At Direct CNC, we take your privacy seriously. We understand that you may have concerns about how your personal information is used and shared, and we want you to know that we are committed to protecting your information.

In this section, we will explain how we collect, use, and share your personal information. We will also provide information on how you can access and update your personal information.

If you have any questions or concerns about our privacy policy, please contact us at [email protected].

What Personal Information Do We Collect?

Personal information is information that can be used to identify an individual. This includes, but is not limited to, name, address, telephone number, email address, date of birth, and credit card information.

We collect personal information from you when you register on our website, place an order, subscribe to our newsletter, or take part in a survey or promotion. We may also collect personal information from you when you communicate with us via phone, email, or social media.

We may use the personal information we collect from you for a variety of purposes, including:

  • To process and fulfill your orders;
  • To provide customer service;
  • To send marketing and promotional materials;

Information Automatically Collected

When you visit, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We may also collect information that you voluntarily provide to us when you fill out a form or contact us through the website. This may include your name, email address and phone number. We refer to this information as “Contact Information.”

If you place an order through the website we will also collect certain financial information from you, including your credit or debit card number and expiration date. We refer to this information as “Order Information.”

How Do We Use Personal Information?

At Direct CNC, we are committed to protecting your privacy. This Privacy Policy sets out how we use and protect any information that you give us when you use this website.

We may collect the following information:

  • Your name and contact information, including email address, postal address, telephone number or mobile number.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services

How long we keep your personal information

We will not retain your personal information for longer than is necessary for the purposes described in this Privacy Policy.

When we process your personal information on the basis of your consent, we will store your personal information for no longer than necessary, or until you withdraw your consent.

When we process your personal information on the basis of the preparation or performance of an agreement with you, we will store your personal information for up to seven years after the termination of our agreement or the resolution of the dispute, whichever is later.

When we process your personal information based on a legal obligation, we will store your personal information for the period prescribed by law. We will not process your personal information for longer than the statute of limitations for any legal claims we may have against you. We will preserve the judgment between you and me for twenty years.

When we process your personal data based on your application to work at Direct CNC, we will anonymize your personal data after three months or when the job vacancy closes.

Depending on the type of cookie, we will store your personal information for up to 2 years.

Information Choices and Changes

Where we process personal information based on your consent, you may withdraw your consent at any time.

Our marketing emails tell you how to “opt out”. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your account and our business dealings with you.

You may send requests for personal information to us at the contact information below. You may request to change your contact details, opt out of sharing and/or update your personal information.

You can usually delete and reject cookies from our website using your browser settings. Many browsers are set to accept cookies until you change your settings. If you delete or reject our cookies, it may affect the way our website serves you. Additionally, to opt out of Google’s ad personalization, you can click here.

If you would like to know more about the specific mechanisms we use when transferring your personal information from Europe to countries that the European Commission considers do not provide an adequate level of protection of personal information, you can contact us.

we use:

  • essential cookies” these are essential to allow you to move around the website and use its features, such as accessing secure areas of the website;
  • functionality cookies” that serve the technical operation of our website and services. These cookies remain on your computer after you close your browser and may be used by your browser on subsequent visits to our website. If you disable these cookies through your browser settings, you will not be able to access all features of our website and/or services;
  • Analytics cookies” to better understand how you interact with and improve our website and services. These cookies remain on your computer after you close your browser and may be used by your browser to create personalized advertisements or for ad measurement purposes during your subsequent visits to our website and/or other websites.

Through cookies, we may work with Google to provide personalized advertising based on information we collect about your individual interests (see “How we use your personal information and why we use it”). For more information on how Google uses information from websites or applications that use its services, click here.

In addition to the cookies used by us and/or our service providers, some cookies are set by

Third parties, such as Google. These third party cookies are not under our control and you should check the websites of such third parties for more information on their use.

You can disable any cookies and delete existing cookies at any time in your internet browser options. You can find more details in your browser’s help section.


We recognize our responsibility to protect the information you entrust to us. We have implemented measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration and disclosure.

These measures provide an appropriate level of security, taking into account the level of technological development and the cost of implementation, taking into account the risks associated with the processing and the nature of the data to be protected. These measures are also aimed at preventing unnecessary collection and further processing of your personal information.

The safety and security of your information also depends on you. Where we provide you (or you choose) with a password to access certain parts of our website, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.

Your Rights

You have the right to request access, correction, deletion, restriction and/or data portability. You have the right to object to the use of your personal information. However, we may refuse your request if we have compelling legitimate grounds which override your interests, or if the processing is for the establishment, exercise or defense of legal claims.

For security reasons, we reserve the right to take steps to verify your identity before providing access to your personal information. We will respond to your request free of charge, but we reserve the right to charge a reasonable fee for enforcing your request if it is excessive or manifestly unfounded.

In any case, please explain which right you would like to exercise and on what grounds. We will respond to your request within one month of receiving your request, unless we need more time. We will then notify you within one month of receiving your request, we may take up to two more months. During this period, we will notify you whether or not we will fulfill your request. If we are unable to fulfill your request, we will let you know why.

If you have any complaints about our privacy practices, we would appreciate it if you contact us first. Together we can try to find and mitigate the source of your complaint. You have the right to lodge a complaint about our privacy at any time.